Silvia Grimaldi

Silvia Grimaldi is Professor of Service Design and Transformation and Co-Founder/Co-Lead of the Service Futures Lab at London College of Communication (LCC), University of the Arts London (UAL), and she consults in capacity building in Service Design and beyond and EDI and Inclusive Design.

With a participatory, design-justice approach, she leads multi-stakeholder projects tackling societal and organisational challenges alongside governments, communities, and organisations.

She collaborated extensively with local government on initiatives including co-designing family services, addressing homelessness, and emergency pandemic response systems. She co-designed frameworks for EDI and Inclusive Design in UK Digital and Product Design industries and in large manufacturing organisations.

Her work spans service design, transformation, and policy interventions through publications, toolkits, exhibitions, workshops.

In the past she was Course Leader of the MA Service Design, Postdoctoral Research Fellow on Pharma Factory (H2020), and Co-Investigator leading the UAL side of Co-Design Your Place Erasmus+.

She has a PhD in Design from UAL.